Refund & Cancellation Policy

Last updated 28 July 2026

This policy applies to all paid sessions bought through shanticoach.in and through WhatsApp conversations with Shanti.

Cancellation

You may stop a session at any time by simply ending the chat. Nothing further is charged.
Because a session is used as soon as it starts, one that has already begun cannot be cancelled part-way for a partial refund.
Nothing renews automatically. Each payment is a one-time purchase, so there is no subscription to cancel.

Refunds

We will refund you in full in any of these cases:

Payment succeeded but your session never started — for example a technical failure on our side.
You were charged twice for the same session.
You paid but received no coaching at all because the service was unavailable.
You are unhappy with your session and tell us within 7 days. Write to us explaining what went wrong and we will review it fairly.

Refunds are not normally given for a session that was delivered as described, simply because the advice was not what you hoped to hear. Coaching is guidance and practical technique, not a guaranteed outcome, and we would rather be honest with you than tell you what you want to hear.

How to request a refund

Email support@shanticoach.in with the WhatsApp number you used, the date and amount of the payment, and a short note about what happened. You can also simply message Shanti on WhatsApp and ask.

How long it takes

We acknowledge every refund request within 2 working days.
Approved refunds are initiated within 5 working days.
The money reaches your original payment method within 5 to 7 working days after that, depending on your bank.

Refunds are always returned to the original payment method. We cannot refund to a different account.